Last Updated: January 1, 2026

This Refund & Cancellation Policy applies to the services provided by Texora Trading Private Limited through the website myrewrds.com (“Website”, “we”, “our”, or “us”). Please read this policy carefully before using our services.

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1. Cancellations

Once a transaction, redemption, or reward-related request is initiated and processed on myrewrds.com, it cannot be cancelled. Users are advised to review all details carefully before confirming any transaction or redemption.

In case of technical failure or incorrect processing due to system error, cancellation requests may be reviewed on a case-by-case basis at our sole discretion.

2. Refund Policy

Refunds are generally not applicable for redeemed rewards, reward points, digital benefits, or completed transactions, unless explicitly stated otherwise.

A refund may be considered only under the following circumstances:

• Duplicate transaction or double debit
• Transaction failure where the amount was debited but reward or service was not delivered
• Incorrect processing caused by technical or system error from our end

3. Refund Process

Eligible refunds will be processed after verification of the transaction. Once approved, the refund will be initiated to the original payment method used during the transaction.

Refund processing timelines may vary depending on the payment provider or banking partner and may take up to 7–10 working days.

4. Non-Refundable Items

• Redeemed reward points
• Used or expired rewards, vouchers, or offers
• Transactions completed successfully as per system records
• Cashbacks already credited or utilized

5. Chargebacks & Disputes

Users are encouraged to contact us directly for resolution before initiating any chargeback or dispute with their bank or payment provider. Unauthorized or fraudulent chargebacks may result in account suspension.

6. Modifications to Policy

Texora Trading Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

7. Contact Information

For refund-related queries or concerns, please contact us:

Company Name: Texora Trading Private Limited
Website: myrewrds.com
Email: info@myrewrds.com